Store Policy

PAYMENT

We accept all major credit cards, Paypal, and offer financing with Paypal, Afterpay, and Affirm.

TRADES
Trades are accepted on a case by case basis. Please contact us if you are interested in a trade.



DOMESTIC SHIPPING

Domestic shipping limited to lower 48 states.

All shipments are professionally packaged, insured, and normally ship within 1 business day of purchase.

Purchases made on the weekend will be shipped on the next business day.

Tracking information will be sent via email.

All shipments will be shipped through UPS Ground.


INTERNATIONAL SHIPPING

International shipping available on request.


RETURNS

Returns are accepted within 7 days of purchase. Items must be returned in original-as shipped condition with no signs of wear, use, or signs of adjustments made.

Refund amounts will be for product value only, excluding shipping charges and credit card processing fees.

All returns for reasons other than shipping damage will be subject to a 15 percent restocking fee.

In the event an item arrives damaged contact us with proof of damage and we will file an insurance claim with the shipping company. Damaged items must be reported within 48 hours of delivery.


Every instrument is inspected and setup before shipping but setups can easily change in transit do to temperature changes, humidity, changes and vibrations in delivery vehicles. Some instruments may need some adjustments depending on the players personal preference or to offset any changes made in transit.